Principles
Miraye processes data to run the platform: accounts, bookings, payments, session-related messaging, and service improvement. This guide summarises key themes; the official privacy policy and legal notices prevail for legal precision.
Account data
Sign-up collects identifiers (email), a server-side secured password, and profile fields you choose to show. You can update many fields in settings. Account deletion follows on-screen options and any legal retention duties.
Booking data
Booking creates records about the professional, service, time, payment status, and reservation state. These support reminders, history in your space, and dispute handling.
Payments
Card data is handled by the payment provider (Stripe in the standard flow), not pasted into chat. Miraye keeps transaction details needed for accounting and support.
Messaging
Use messaging for professional coordination around sessions. Avoid unnecessary sensitive data (full ID numbers, passwords). Report abuse through provided tools.
Cookies
The site may use technical or analytics cookies. Manage preferences when a banner or preference centre is shown. Details: Cookies and privacy.
Your rights
Depending on jurisdiction, you may have access, rectification, erasure, objection, or portability rights. Requests follow channels in the privacy policy. Processing overview: Your personal data.
Security
Use strong passwords, sign out on shared devices, and enable stronger authentication if offered. Report suspected access immediately.
Transfers outside the EU
If subprocessors sit outside the EEA, contractual safeguards such as standard clauses may apply as described in the official policy.
Minors
The platform targets users able to contract. Do not create accounts for minors without a lawful parental or guardian framework.
Changes
Features evolve; materially new collection will be reflected in legal documents. Revisit this guide after major help-centre updates.
Useful links
- Privacy policy (info page)
- Personal data article
- Cookies
FAQ
Can I export my data? Follow the policy procedure; statutory timelines may apply.
Who is the controller? The Miraye publisher named legally is the main contact; some processing may involve listed technical subprocessors.
Limits of this guide
This text is educational, not personalised legal advice. Lawyers and clinicians cover complex cases.
Technical logs
For security and incident response, Miraye may keep technical logs (approximate IP, browser family, timestamps). Data is minimised and retained only as long as purposes in the official policy require.
Public professional profiles
Information a coach chooses to display may be discoverable for matching clients. Do not place unnecessary sensitive data on your public shop window.
Retention overview
Retention depends on data type (accounting, booking evidence, legal duties). Exact periods are listed in the privacy policy and may differ for clients versus professionals.
Marketing communications
Any commercial emails must respect consent where required by law and offer a simple unsubscribe path. Transactional messages (booking confirmations, password resets) are not marketing.
Exercising rights: ID and timelines
Be ready to provide reasonable proof of identity for access or erasure requests to prevent data being sent to the wrong person. Statutory response times vary by country; the official policy lists the preferred contact channel.
If you notice a suspected data breach involving your account, change your password immediately and notify support with timestamps and screenshots where safe.
