1. من نحن

ميراي هي منصة مهنية متعددة اللغات تربط بين المدربين والخبراء المستقلين (المحترفون) والعملاء.

الناشر : Miraye Solutions OÜ — شركة ذات مسؤولية محدودة إستونية (OÜ) — سجل التجارة الإستوني: 14717109 — ضريبة القيمة المضافة (EE): EE102156920 — المقر: Lõõtsa tn 8a, 11415 Tallinn, Estonia — البريد الإلكتروني : contact@miraye.com

2. قبول شروط الاستخدام

بإنشاء حساب أو استخدام المنصة، فإنك توافق دون تحفظ على شروط الاستخدام هذه. إذا رفضت، فلا تستخدم ميراي.

3. الحسابات والأهلية

يجب أن تكون قد بلغت السن القانونية ولديك القدرة على التعاقد. أنت مسؤول عن سرية بيانات اعتمادك. المحترفون: تضمن دقة ملفك الشخصي (الهوية، الشهادات، الاعتمادات). يمكن لـ ميراي إجراء عمليات التحقق من الهوية وتعليق/حذف الحساب في حالة الإساءة.

4. دور ميراي

ميراي هي وسيط : نحن لسنا طرفاً في العقود ولا صاحب عمل للمحترفين. يتم تقديم الخدمات من قبل المحترفين تحت مسؤوليتهم الكاملة. لا تقدم ميراي أي مشورة مهنية. المحتويات والآراء مسؤولية أصحابها فقط.

5. الحجوزات والمدفوعات والفواتير

الحجوزات في الوقت الفعلي عبر أجندة المحترفين. المدفوعات تتم معالجتها بشكل آمن من قبل مزودنا Stripe. لا تقوم ميراي بتخزين بيانات البطاقة. يتم الإشارة إلى رسوم الخدمة والعمولات المطبقة قبل الدفع. المحترفون مسؤولون عن التزاماتهم الضريبية والاجتماعية. الإلغاء/الاسترداد: راجع السياسة المطبقة المعروضة عند الحجز.

6. التزامات المحترفين

Provide accurate and up-to-date information (profile, rates, conditions). Comply with local laws (consumer protection, taxation, professional practice, advertising). Honor appointments and deliver compliant service. Do not divert clients through fraudulent means. The client base remains confidential from other users. Ensure confidentiality of Client information.

7. التزامات العملاء

Provide accurate information and respect booking conditions. Do not request services contrary to law or these Terms. Respect cancellation deadlines and arrival times for appointments.

8. المحتويات والآراء

You are responsible for content (texts, images, reviews, articles). Prohibited: unlawful, defamatory, hateful, violent, counterfeit, or privacy-violating content. License: you grant Miraye a worldwide, non-exclusive, royalty-free license to host, reproduce and display your content solely for platform operation. Reviews: must be honest and based on real experience. We may hide or remove abusive reviews.

9. الخصوصية والبيانات

We process your data in accordance with our Privacy Policy (GDPR). Private communications are encrypted in transit. Payment information is processed by Stripe. Competent supervisory authority: Andmekaitse Inspektsioon (Estonia). سياسة الخصوصية.

10. السلوكيات المحظورة

Identity theft, fraud, mass data extraction, spam. Circumventing payment systems, fake bookings, incitement to illegal acts. Reverse engineering, load testing without agreement, or security breaches.

11. الملكية الفكرية

Miraye, its logo, design and code are protected. Any unauthorized reproduction is prohibited. Professionals retain their rights to their content. They guarantee they have the necessary rights to publish it.

12. الإشراف والإزالة (DSA)

Reporting tool accessible via the Report button on each profile/content. Processing procedure: automatic acknowledgment of receipt, priority examination of manifestly unlawful content, possibility of suspension. You can contest a moderation decision via contact@miraye.com.

13. تسجيل ونسخ الجلسات

13.1. Video conference sessions
Sessions conducted online via our video conferencing platform may be recorded and/or transcribed at the request of the Professional or Client, in compliance with applicable regulations.

13.2. Prior consent
In accordance with GDPR (General Data Protection Regulation) and applicable national laws:

• Explicit consent of all present parties is mandatory before any audio, video recording or automatic transcription.
• This consent is collected at the time of booking via a specific checkbox: "I accept that this session may be recorded and/or automatically transcribed by the Professional, and that this data be stored securely in accordance with the privacy policy."
• The Professional must also verbally remind the Client at the beginning of the session that recording or transcription is enabled, and obtain oral confirmation.

13.3. Use and retention
Recordings and transcriptions are intended exclusively for:

• Allowing the Client and Professional to review exchanges and advice provided.
• Facilitating Client follow-up and progress.
• Constituting a record in case of dispute (proof of service provided).

This data is stored securely on Miraye servers or those of its technical providers (Daily.co for video conferencing) for a maximum period of 2 years from the end of the session, unless early deletion is requested by the Client or Professional.

13.4. User rights
In accordance with GDPR, you have the following rights regarding your recordings and transcriptions:

• Right of access : View and download your recordings and transcriptions from your "My Appointments" space.
• Right to rectification : Request correction of an erroneous transcription.
• Right to erasure : Permanently delete a recording or transcription at any time.
• Right to object : Refuse recording or transcription when booking (by unchecking the box).
• Right to portability : Retrieve your data in a usable format (e.g., text file for transcriptions).

To exercise these rights, contact us at contact@miraye.com.

13.5. Security and confidentiality
Miraye implements all appropriate technical and organizational measures to ensure the security and confidentiality of your recordings and transcriptions (communication encryption, restricted access, secure hosting, regular audits).

13.6. Professional's responsibility
The Professional undertakes to:

• Use recordings and transcriptions only within the framework of their professional relationship with the Client.
• Not disseminate, publish or transmit this data to third parties without the written consent of the Client.
• Respect professional secrecy and confidentiality of exchanges.

Any breach of these obligations exposes the Professional to sanctions (account suspension, legal action) and engages their personal liability.

13.7. Transfer outside EU
Some technical providers (e.g., Daily.co) may be located outside the European Union. In this case, appropriate safeguards are in place (EU Standard Contractual Clauses, Privacy Shield certification, etc.) to ensure a level of protection equivalent to GDPR.

13.8. Withdrawal of consent
You may withdraw your consent at any time, without justification. Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal. To withdraw your consent, contact contact@miraye.com.

13. المسؤولية والضمانات

The platform is provided "as is". We do not guarantee the complete absence of errors. Miraye is not responsible for services provided by Professionals or decisions made by Clients. To the extent permitted by law, our overall liability is capped at the amounts of fees received by Miraye for your use of services over the last 12 months.

14. حق التراجع (الاتحاد الأوروبي)

Service provision: if execution occurs before the expiration of the legal period, the Client acknowledges requesting immediate execution and may waive their right of withdrawal according to applicable law. Digital content provided immediately (ebooks, downloads): no right of withdrawal after download, in accordance with EU law. Professionals must properly inform consumers (pre-contractual documents, forms, legal information).

15. الإلغاء

You can delete your account at any time from settings. Miraye may suspend or terminate an account in case of Terms violation or abusive use.

16. القانون المطبق والنزاعات

These Terms are subject to Estonian law. In case of dispute and failing an amicable agreement, jurisdiction of Estonian courts (Tallinn), subject to mandatory provisions applicable to EU consumers. EU consumers can use an alternative dispute resolution body and the European Online Dispute Resolution platform (ODR).

17. تعديلات شروط الاستخدام

We may modify these Terms. In case of substantial change, we will inform you. Continued use constitutes acceptance.