What this guide covers
You want to find a professional and book online smoothly. This client-side guide summarises clarifying your need, browsing profiles, paying securely, and handling cancellations. For checkout detail, also read the payments guide.
Clarify your need first
Write one or two sentences on what you want: career shift, stress, leadership, interview prep, etc. That mental filter helps you spot specialties and ask better questions in a discovery session. Coaching is not generic advice—it needs your follow-through between sessions.
Filters, language, and time zone
Use filters (goal, language, video vs in person) to narrow the list. Check the time zone shown on slots—a misunderstood offset is a common reason for missed sessions. Adjust the time zone in your account if the UI offers it.
Reading a profile critically
Scan bio, named services, reviews, and languages. Be wary of “guaranteed” outcomes or vague pricing without a frame. Serious pros state length, format, and ethical boundaries. For choosing between approaches, see the blog hub on finding a coach.
Book and pay
Add the service to cart, pick an available slot, then complete secure payment (card via Stripe in the usual flow). Keep the confirmation email. Wallet balance or promo codes appear in the breakdown before you confirm.
After you book
Prepare a quiet space for video, test mic and camera, and join a few minutes early. Use messaging for logistics, not medical emergencies. To reschedule, follow the professional’s published rules.
Cancellations and refunds
Rules depend on the pro’s policy and timing. Read them before paying. Deep dives: cancel or reschedule, refunds.
Report issues
If behaviour feels unprofessional or a charge does not match the booking, keep screenshots and order IDs, then contact Miraye support. Do not move money off-platform—you lose traceability and published protections.
Personal data
Keep booking-related exchanges in provided channels. For data rights, see personal data and privacy guide.
FAQ
Book for someone else? Use their account or check stated conditions; the pro may decline if the frame is unclear.
Several pros at once? Fine if needs differ; avoid stacking identical sessions in one week without a clear budget.
Next steps
Realistic expectations
The first meeting often frames goals and method. It is normal not to solve everything in thirty minutes; however, if trust does not build after two clear conversations, switching profiles is reasonable.
Accessibility
If you need adjustments (captions, extra breaks, written summaries), say so early in messaging. The professional will confirm fit or suggest a better-matched colleague.
Comparing two coaches
It is reasonable to book one discovery session each with two professionals if you are undecided—avoid scheduling more than that in parallel without a clear budget. After each call, note what felt helpful: listening quality, clarity of next steps, and whether questions challenged you constructively.
Scams and off-platform pressure
Never pay a “deposit” by wire transfer to a personal account “to avoid fees”. Miraye’s flow exists precisely to keep booking and money aligned. Report profiles that push you to leave the platform immediately.
When coaching is not the right tool
If you experience severe anxiety, depression with risk, or addiction crisis, seek clinical professionals. Coaches may complement wellbeing work but are not a substitute for medical or psychological care when that is what you need.
