Book a session
Choose a professional and a service, view the calendar and available slots. Select date and time, confirm the cart and pay. You receive a confirmation email with the video link if applicable.
Slots and time zones
Slots are shown in the professional's time zone. Set your time zone in your account for consistent times. Reminders are sent before the session.
Change or cancel
Depending on the pro's policy, you can change or cancel. Cancelling more than 72 hours before the session often allows rescheduling or a refund. See the Payments guide for details.
After the session
The session appears in your history. You can leave a review for the professional.
Video and in person
For online sessions, the link or instructions are in the confirmation email and often in your booking area. Test mic and camera ahead of time; for in-person, check the address and access notes on the pro profile.
Lateness and no-shows
If you are late, notify the professional via the stated channel. No-show policies differ: some sessions are charged in full, others allow a one-off reschedule. Read the terms at checkout.
Packages and bundles
Multi-session packs may have expiry or validity rules. Note deadlines to use credits and book slots early to avoid losing them.
Disputes or missed sessions
Keep confirmations and written exchanges. For cancellation or refund disagreements, contact support with booking date, amount, and useful screenshots. The Payments guide covers refunds.
Privacy
Session content is covered by professional confidentiality and your agreement. Avoid sharing sensitive data outside platform channels if you want a central audit trail.
Accessibility
Tell the professional before the first session about accessibility needs (captions, language, pacing) so the format can be planned.
Preparing for a first session
Use a stable connection, a quiet space, a short list of goals, and any useful documents (CV, org chart). Join the video tool two minutes early; for in-person, plan travel time.
Messaging the professional
Use platform channels for booking-related topics (reschedule, session content). Do not share banking credentials or passwords in chat.
If the professional cancels
You should receive a notification with reschedule or refund options per published rules. Keep the email and contact support if the UI offers no action.
Technical issues mid-session
Toggle audio/video, switch network (4G / Wi‑Fi), or try another browser. If the session cannot run, note time and error messages for support and the professional.
Receipts and expenses
Post-payment receipts often support personal expense claims; they may not replace a corporate invoice if your employer requires one—ask the professional for specific billing.
Experience quality
Post-session reviews help the community; stay factual and respectful. For serious issues (ethics breach, inappropriate behaviour), report to support with dated evidence.
Calendar conflicts
If you book multiple services with the same professional, check that durations and buffers do not overlap on their calendar. For a confirmed double booking, contact support with both booking IDs.
Reminders
Add the session to your personal calendar from the confirmation when available. Platform emails help, but your own alert a few minutes before the start reduces the risk of joining late or missing a link update.
Useful links
Limits
General help: exact cancellation and refund windows depend on the professional and product—always verify the summary before paying.
