What this guide covers
This guide explains the payment journey when you book a service with a professional on Miraye: when money is collected, how security works, where to see your orders, and pointers to detailed articles on cancellations and refunds. It helps you make informed choices before you confirm checkout.
When payment happens
On Miraye, payment usually happens when you complete checkout and confirm a slot offered by the professional. The amount matches the listed price for the selected service (taxes or fees may apply depending on the pro’s settings and currency). If a discount or wallet credit applies, the total shown before you pay is what should be charged.
Free sessions at 0 may not trigger a card charge; still complete the confirmation steps until you see a booking confirmation email or on-screen message.
Payment methods and secure processing
Card payments are processed through a major provider (Stripe). You enter card details in a secure flow; do not send card numbers by email or chat. If payment fails (card declined, authentication, insufficient funds), the message usually comes from the payment provider—check limits, currency, or try another card if available.
If your account can use a wallet or internal credits, checkout may let you combine wallet and card; the breakdown appears before you confirm.
After payment: orders and receipts
Once payment succeeds, the booking is recorded. You can review orders from your account area (orders / bookings depending on the UI). Keep confirmation emails: they recap time, professional, and sometimes the video link.
For questions about a specific charge or bank label, note the transaction date and professional name to speed up support.
Cancellations, rescheduling, and refunds
Deadlines and conditions depend on the professional’s published policy and when you act. Read them before paying: they often determine whether you receive a full refund, partial refund, or credit. This guide does not replace those rules as shown on the platform.
For operational detail, see Cancel or reschedule a booking and Refunds and cancellations.
Disputes, errors, or duplicate charges
If you see an unexpected amount, a duplicate charge, or a booking that does not match what you intended, first check whether two confirmations happened back-to-back. If it persists, contact Miraye support with redacted screenshots and an order reference if you have one.
You can also message the professional through the platform to clarify rescheduling or cancellation within the published rules.
Good practices
- Confirm the time zone of the slot before paying.
- Keep your account email accurate for confirmations and receipts.
- Never share payment codes or passwords, even if someone claims to be “support”.
- Read the service description: duration, number of sessions, format (video / in person).
FAQ
Can I pay outside Miraye? Use the platform flows so bookings, security, and cancellation policies stay traceable and consistent.
Does the professional see my card number? No—card data is handled by the payment provider; the pro typically sees booking status and amounts as needed.
Can I get a company invoice? Depending on checkout fields and the professional’s setup, receipts may include business details; fill available fields and coordinate with the pro for accounting needs.
Read next
Related articles: Pay securely, Book a session step by step, Booking and appointments guide.
Roles: client, professional, platform
The client chooses a service and pays according to checkout rules. The professional defines services, availability, and cancellation policy within the tools Miraye provides. The platform facilitates booking, payment processing, and messaging so both sides share a common record. When expectations differ, start from the published policy on the service page and the confirmation email, then escalate to support if something looks inconsistent with what you saw at checkout.
This division of roles is why off-platform payments are discouraged: they break traceability and make it harder to apply fair cancellation and refund rules for both parties.
